Slow DSL speed in Southern NJ and Clear 4G

[mikewiz1962]

For the past 2-3 weeks or so, my family and I have noticed a decrease in our DSL speed. Speed Test is showing 1.5 where we had been getting close to 3. Chatted with service on Saturday and as usual, it was a terrible experience. They told me nothing was wrong with my line. 

I am tired of the slow service and am now looking at Clear's 4G service. Does anybody have any experience with them?

[smith6612]

I can help get your line back at the 3Mbps mark, and perhaps higher if it's capable and it's on the right type of gear. As for Clear, I've heard some good things about them, but be aware it is Wireless. You're going to have periods of congestion, you'll have to manage with signal strength, and you may be subject to throttling for "excessive consumption," whatever that means.

I don't have Clear in my area though. I can only chime in based on what I know and see from Forums.

[mikewiz1962]

What suggestions do you have? The slow speed is with a computer directly connected to the router and with devices connected wirelessly.

[smith6612]

To start, let's get the transceiver stats in the modem. This will let me get a ballpark estimate of where your line should be in speed, and also perhaps the reason why your speed was turned down. Just let me know what modem or router model you use from Verizon if you don't know how to get this information.

[mikewiz1962]

Netgear 600-dgnd3700. Only 6 months old. It replaced a dead westsell modem

[dslr595148]

#1 For the purpose of giving the steps, I will assume certain things.

a) The Default LAN IP of your DSL modem combo was not changed.

b) You do not have a RJ-45 WAN port of a RJ-45 WAN port router conencted to the dsl modem combo.

#2 Type in 192.168.0.1 into your web browser and press enter.

#3 Type in the user name & password.

Default user name is admin

Default password is password

#4 In the router go to Router Status -> Show Statistics

#5 Copy and poat the info from that screen.

[mikewiz1962]

System Up Time 24:14:48

Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time WAN PPPoE 795302 898254 0 1301 8316 24:13:20 LAN1 100M/Full 164424 16594 0 334 37 24:14:34 LAN2 Link down LAN3 100M/Full LAN4 Link down WLAN b/g/n 300M 393053 246736 0 4884 423 24:14:06 WLAN a/n 300M 709199 616299 0 5804 1117 24:14:00

ADSL Link Downstream Upstream Link Rate 3360 Kbps 864 Kbps Line Attenuation 33.5 dB 21.0 dB Noise Margin 29.7 dB 12.0 dB

[mikewiz1962]

Network Diagnostics test

The Network Diagnostic Tool results below will be used by our Verizon Technical Support Team to review your computer settings. 


Analysis information:


Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
SendBufferSize set to [8192]
running 10s outbound test (client to server) . . . . . 705.03Kb/s
running 10s inbound test (server to client) . . . . . . 352.61kb/s

------ Client System Details ------
OS data: Name = Windows 7, Architecture = x86, Version = 6.1
Java data: Vendor = Oracle Corporation, Version = 1.7.0_25

------ Web100 Detailed Analysis ------
Client Receive Window detected at 66560 bytes.
Cable modem/DSL/T1 link found.
Link set to Full Duplex mode
Information: throughput is limited by other network traffic.
Good network cable(s) found
Normal duplex operation found.

Web100 reports the Round trip time = 75.13 msec; the Packet size = 1452 Bytes; and 
There were 51 packets retransmitted, 103 duplicate acks received, and 122 SACK blocks received
The connection stalled 8 times due to packet loss
The connection was idle 3.15 seconds (24.23%) of the time
This connection is network limited 99.59% of the time.
Excessive packet loss is impacting your performance, check the auto-negotiate function on your local PC and network switch

Web100 reports TCP negotiated the optional Performance Settings to: 
RFC 2018 Selective Acknowledgment: ON
RFC 896 Nagle Algorithm: ON
RFC 3168 Explicit Congestion Notification: OFF
RFC 1323 Time Stamping: OFF
RFC 1323 Window Scaling: ON
Information: Network Middlebox is modifying MSS variable
Server IP addresses are preserved End-to-End
Client IP address not found. For IE users, modify the Java parameters
click Tools - Internet Options - Security - Custom Level, scroll down to
Microsoft VM - Java permissions and click Custom, click Java Custom Settings
Edit Permissions - Access to all Network Addresses, click Eanble and save changes

[smith6612]

Thanks. You have a good line there. I'll send you some contact information to someone who can get your speed increased to 7.1Mbps if available, maybe 10Mbps if ADSL2 is available. In addition, they can check for and help to work around congestion.

[mikewiz1962]

When will you be sending me the info? I need to get this resolved as I can't continue to pay for this poor connection!