Slow DSL

[Pawpaw2]

According to Speedtest, my Internet speeds have dropped to .74 Download and .69 Upload.  I've done everything suggested on a previous page like rebooting the modem and having virus and spyward protection.  Why am I not getting the 2.7 speed I'm paying for?  Thank you.

[smith6612]

Can you visit http://192.168.1.1/ and tell us what speed th emodem is showing it is connected at? Failing that, could you tell us what modem or router you are currently using?

[Gio7707]

similiar problem here (area 19018)  ..slow speed since about 5hrs .. the test IP resulkts in this :

Internet Explorer cannot display the webpage

dunno if this is due to the weather situation ..any idea how to solve this ...

I have about 4 to 5 devices in my house ..

[MhatmaKneJvs]

Same issues here in 17901.  

Started 12/20 or so.  Usually was during peak hours but was bad almost all day over holiday and weekend.  

-Reset and tried different modem (6100G to 7500) and all cables.  Including DSL "phone" cable to jack.

-DSL line is independent of land line.  Land line shows no static, drops, quick busies or cannot dial msgs.

-Scanned drive for everything and defragged, overkill I know but want to "check all the boxes" so to speak.

-Regular tech. suppt. says line tests look great.  

-Modem always connects at 7669 speed shown when I hit the modem on 192.168.1.1 and for a few hours here and there  I get that whereas before I got it almost 24/7 before.

-Disabled firewall just to be sure.

-Speeds as low as 0.8 Mbps multiple times to servers in PA. on speedtest.net

-Trans stats look within <.5 of old "good" stats

I'm sure there's more details to post but this was primarily to throw my hat in the ring for anyone who's calling VZ to cite.  On that note, I've contacted corporate/executive suppt. and have a ticket # and was told to call back exec. if the problem is not solved to my satisfaction.

Will test with fresh Win install with only a browser connected to NID if executive fails me.  Hopefully we'll get some relief from this soon.

[Just_tired]

Sorry to inform you of this but I've had this problm since October.  So far it has Not been fixed.  Tech support at 800 number is worthless, and so far have had a tech. at my place now 3 times checking installation.  Wish you luck, but whatever it is, it's in verizon not your home.

[Gio7707]

To Smith6612, the site : Can you visit http://192.168.1.1/  does not work, is there any other method on how to check the speed ??  Also I see that other users have the same problem, will this be fixed since it is on VZ's side ??

What are the solutions here ??

Oh .. and by the way :  

                                                             HAPPY NEWYEAR  2013 to everybody !!

[Gio7707]

Cant edit post so i use reply instead ...  I really don't get it, the speed is just inconsistent ...sometimes fast and then suddenly slow ...

[MhatmaKneJvs]

Ran a line from the NID to a fresh system.  Three speedtests, same thing, all below 3.5 Mbps.  Modem connects at 7669 but speedtest runs are absolute garbage no matter what servers I try.  Well, not totally garbage, pings look fair. *sigh*

Calling exec. tomorrow since they were out of the office today.  I'll drop whatever news I may find out and hopefully it will help some of us here.?.

I see the same thing Gio, speeds aren't making sense at all.  It literally is all over the place although last night after about 1 am until today around 3 pm I had a solid 6.5 to 7.  Mind you, all of this testing is simply to verify what I believed in my case already, this is on their end.

I had similar symptoms for four months from 1/11-4/11 and maintenance finally called and said there's new equipment in the CO and we're just waiting for it to get installed and the woman said no doubt it will fix the problem. Within a few days it was back to 7 Mbps., 24/7 again.

Gio, what page is giving you "Internet Explorer cannot display the webpage" or is it any page you try to navigate to?

Hey Pawpaw, have any good luck so far with getting the speeds back up?  

Any ideas Smith or should I just keep going the way I am going?

Looking for any new ideas at  this point.

[Gio7707]

@ Mahtma, the pervious message from Smith66 : 

Can you visit http://192.168.1.1/ and tell us what speed th emodem is showing it is connected at? Failing that, could you tell us what modem or router you are currently using?

that one gives a can't connect message ..

[Gio7707]

Ok ..got the tech in today and looks like I got the full bit's as promised , however just posting the result and if there is any expert give me a comment or reply let me know if this is good..Because i am looking for more speed ..hopefully not or maybe swichtchng to cable ..broadband ..but really dont know if i should ..should I ??

sidenote..pretty happy with the rapid action from VZ.. ecellent cust service this time !!

[01/04/13 08:22:43] ---- DSL xxx----

[01/04/13 08:22:43] Retrieve circuit info from SONBC

[01/04/13 08:22:43] Service Class is Residential

[01/04/13 08:22:43] Service Type  is ADSL ABR (A)

[01/04/13 08:22:43] Ckt Status    is Working (W)

[01/04/13 08:22:43] Ckt Type      is PPP (P)

[01/04/13 08:22:43] Protocol Type is

[01/04/13 08:22:43] Customer      is VOL (0500)

[01/04/13 08:22:43] Wholesale ID  is 3/SWXX/278062//PE

[01/04/13 08:22:43] ISP Ckt ID    is

[01/04/13 08:22:43] Order Number  is CASWS080410BA311

[01/04/13 08:22:43] CFA           is LNSDPALD-0111611B Card 05

[01/04/13 08:22:43]

[01/04/13 08:22:43] Known loop length was 10700FT at 01/03/13 10:19:51 (MLT)

[01/04/13 08:22:43] Known good speed was unavailable

[01/04/13 08:22:43]

[01/04/13 08:22:43] ===&gt\; Test ID is HC283737291

[01/04/13 08:22:43]

[01/04/13 08:22:43] ===&gt\; Reserve AMS PHILAMS1 for TID LNSDPALD-0111611D (ASAM)

[01/04/13 08:22:44] ASAM Type is ASAM1000 (B) software is KMXXAA43.241

[01/04/13 08:22:44] LT Card Type is ADSL (ADLT-E)

[01/04/13 08:22:44] LT Card Status is IS-NR

[01/04/13 08:22:45] LT Card Serial Number is 3EC15240AABF,03,AMRJCN2201,VACTDGSBAA

[01/04/13 08:22:46] LNSDPALD-0111611D 1-3-5-1 Cross Connect is IS-NR ltVpi=0 ltVci=35 ntVpi=3 ntVci=48

[01/04/13 08:22:47] LNSDPALD-0111611D 1-3-5-1 Operation Mode is ADSL1 (G.dmt)

[01/04/13 08:22:47] LNSDPALD-0111611D 1-3-5-1 Sync Status is Sync, IS-NR

[01/04/13 08:22:47] LNSDPALD-0111611D 1-3-5-1 Port Id is 10/ARDA/509529//PA/1

[01/04/13 08:22:47] LNSDPALD-0111611D 1-3-5-1 Line Profile is P3000-768-I

[01/04/13 08:22:49] LNSDPALD-0111611D 1-3-5-1 Downstream=70765727 Upstream=64567397

[01/04/13 08:22:51] LNSDPALD-0111611D 1-3-5-1-0-35 tierUp=PTD0864:UBR tierDn=PTD3360:UBR, No loopback

[01/04/13 08:22:51]

[01/04/13 08:22:51] ===&gt\; ADSL Common Data

[01/04/13 08:22:51] Near end modem (ATU-C) status is NORMAL 

[01/04/13 08:22:51] Far  end modem (ATU-R) status is NORMAL 

[01/04/13 08:22:51] Modem state last change time  is 1-4 9:17:15

[01/04/13 08:22:51]

[01/04/13 08:22:51] ===&gt\; ADSL Loop Data

[01/04/13 08:22:51]                     Downstream       Upstream

[01/04/13 08:22:51] Relative Capacity       95              89     

[01/04/13 08:22:51] Noise Margin            7               9      

[01/04/13 08:22:51] Transmit Signal Power   20              12     

[01/04/13 08:22:51] Attenuation             49              29     

[01/04/13 08:22:51] Interleaved Bit Rate    1728            864      (in use)

[01/04/13 08:22:51] Intr Max Attainable BR  1856            992      (in use)

[01/04/13 08:22:51] Fast Channel Bit Rate   0               0        (not in use)

[01/04/13 08:22:51] Fast Max Attainable BR  1856            992      (not in use)

[01/04/13 08:22:51]

[01/04/13 08:22:51] ===&gt\; Reserve router PHLAPAMKERXG9 (ERX)

[01/04/13 08:23:01] Dynamic PPPoE configuration in PHLAPAMKERXG9 profile:vol-dsl

[01/04/13 08:23:01]     interface atm 13/0.70927

[01/04/13 08:23:01]      atm atm1483 description 10/ARDA/509529//PA/1

[01/04/13 08:23:01]      profile pppoe &quot\;vol-dsl&quot\;

[01/04/13 08:23:01]      auto-configure pppoe

[01/04/13 08:23:01]      atm pvc 70927 7 927 aal5snap 0 0 0

[01/04/13 08:23:01]      qos-profile &quot\;3000K-PROFILE&quot\;

[01/04/13 08:23:01]

[01/04/13 08:23:01] Circuit information in PHLAPAMKERXG9

[01/04/13 08:23:01]     ATM Interface               is 13/0 (up)

[01/04/13 08:23:01]     ATM Subinterface            is 13/0.70927 (up)

[01/04/13 08:23:01]     Line Protocol               is RFC-1483/SNAP (disabled)

[01/04/13 08:23:01]     VCD                         is 70927

[01/04/13 08:23:01]     VPI-VCI                     is 7-927

[01/04/13 08:23:01]     Service Type                is ubr

[01/04/13 08:23:01]     VC Status                   is up (381 days, 22 hours)

[01/04/13 08:23:01]     AAL5 Op Status              is up (458 days, 14 hours)

[01/04/13 08:23:01]     ATM Op Status               is up (458 days, 14 hours)

[01/04/13 08:23:01]     SONET Path Op Status        is up (458 days, 14 hours)

[01/04/13 08:23:01]     SONET Op Status             is up (458 days, 14 hours)

[01/04/13 08:23:03]

[01/04/13 08:23:03] PPP information in PHLAPAMKERXG9

[01/04/13 08:23:03]     PPPoE Interface              is 13/0.70927 (up)

[01/04/13 08:23:03]     PPPoE Max Sessions           is 1

[01/04/13 08:23:03]     PPPoE Active Connections     is 1

[01/04/13 08:23:03]     PPPoE Subinterface           is 13/0.70927.1

[01/04/13 08:23:03]     PPP Interface                is 13/0.70927.1 (up)

[01/04/13 08:23:03]     PPP Authentication Router    is vol

[01/04/13 08:23:03]     PPP Authentication Grant     is true

[01/04/13 08:23:03]     PPP Session Timeout          is -

[01/04/13 08:23:03]     PPP Inactivity Timeout       is -

[01/04/13 08:23:03]     PPP Accounting Timeout       is -

[01/04/13 08:23:03]     PPP Peer IPv4 Address        is 173.59.80.204

[01/04/13 08:23:03]     PPP Peer IPv4 Address Mask   is none

[01/04/13 08:23:03]     PPP Peer IPv4 Primary DNS    is 71.242.0.12

[01/04/13 08:23:03]     PPP Peer IPv4 Secondary DNS  is -

[01/04/13 08:23:03]     PPP Peer IPv4 Primary WINS   is -

[01/04/13 08:23:03]     PPP Peer IPv4 Secondary WINS is 71.252.0.12

[01/04/13 08:23:03]

[01/04/13 08:23:03]     PPPoE Active Discovery Initiation           (PADI) received    is 1

[01/04/13 08:23:03]     PPPoE Active Discovery Offer                (PADO) transmitted is 1

[01/04/13 08:23:03]     PPPoE Active Discovery Request              (PADR) received    is 1

[01/04/13 08:23:03]     PPPoE Active Discovery Session-confirmation (PADS) transmitted is 1

[01/04/13 08:23:03]

[01/04/13 08:23:03] IPv4 Relevant routing entries in PHLAPAMKERXG9 for subscriber&apos\;s addresses

[01/04/13 08:23:03]       Prefix/Length      Type       Next Hop      Dst/Met          Interface

[01/04/13 08:23:03] ------------------ --------- --------------- ---------- -----------------------

[01/04/13 08:23:03]     xxxxx/32   AccIntern 0.0.0.0         2/0        ATM13/0.70927.1

[01/04/13 08:23:03]

[01/04/13 08:23:03] IPv4 ICMP ping from PHLAPAMKERXG9 to 173.59.80.204

[01/04/13 08:23:06]     IPv4 ICMP ping                   Failed

[01/04/13 08:23:06]

[01/04/13 08:23:06] IPv4 Layer Information in PHLAPAMKERXG9

[01/04/13 08:23:06]     IPv4 Line Protocol          is Ppp (up)

[01/04/13 08:23:06]     IPv4 Protocol               is up

[01/04/13 08:23:06]

[01/04/13 08:23:06] OAM ping from ATM port 13/0 vpi-vci 7-927 in PHLAPAMKERXG9

[01/04/13 08:23:10]     End to End Ping             Passed (No Loopback)

[01/04/13 08:23:10]     Segment Ping                N/A

[01/04/13 08:23:10]

[01/04/13 08:23:10] ===&gt\; Circuit QoS Information in inventory (switch)

[01/04/13 08:23:10]        Downstream       Upstream

[01/04/13 08:23:10] PCR       7925            2038   

[01/04/13 08:23:10] MCR       -               -      

[01/04/13 08:23:10] ===&gt\; Subscriber side CBX 500=034-PHLAPAMKBB5 PORT=16-1 LPIF=146 DLCI=196656 (switch)

[01/04/13 08:23:10] * Circuit name in Naviscore DB is 10/ARDA/509529//PA/1..ATAD.1

[01/04/13 08:23:13] 034-PHLAPAMKBB5 16-1 Ckt Physical Port is 16-1

[01/04/13 08:23:13] 034-PHLAPAMKBB5 16-1 Ckt LPIF is 146

[01/04/13 08:23:13] 034-PHLAPAMKBB5 16-1 Ckt Protocol Type is atm

[01/04/13 08:23:13] 034-PHLAPAMKBB5 16-1 Ckt Admin Status is up

[01/04/13 08:23:13] 034-PHLAPAMKBB5 16-1 Ckt Creation Time is (3746455300) 433 days, 14:49:13.00

[01/04/13 08:23:13] 034-PHLAPAMKBB5 16-1 Ckt VC State is active

[01/04/13 08:23:13] 034-PHLAPAMKBB5 16-1 Ckt Fail Reason is none

[01/04/13 08:23:13] 034-PHLAPAMKBB5 16-1 Ckt Fail Node is 0

[01/04/13 08:23:13] 034-PHLAPAMKBB5 16-1 Ckt Fail Port is 0

[01/04/13 08:23:13] * No failures

[01/04/13 08:23:13] QoS information of subscriber side:

[01/04/13 08:23:13]        Downstream       Upstream

[01/04/13 08:23:13] PCR       7925            2038   

[01/04/13 08:23:13] MCR       100             100    

[01/04/13 08:23:13] MBS       0               0      

[01/04/13 08:23:13] CDVT      600             600    

[01/04/13 08:23:13] QoS       ubrabr          ubrabr 

[01/04/13 08:23:13] Discard   EPD             EPD    

[01/04/13 08:23:13] ===&gt\; Network side CBX 500=034-PHLAPAMKBB5 PORT=11-1 LPIF=160 DLCI=459679 (switch)

[01/04/13 08:23:13] * Circuit name in Naviscore DB is 10/ARDA/509529//PA/1..ATAD.1

[01/04/13 08:23:14] 034-PHLAPAMKBB5 11-1 Ckt Physical Port is 11-1

[01/04/13 08:23:14] 034-PHLAPAMKBB5 11-1 Ckt LPIF is 160

[01/04/13 08:23:14] 034-PHLAPAMKBB5 11-1 Ckt Protocol Type is atm

[01/04/13 08:23:14] 034-PHLAPAMKBB5 11-1 Ckt Admin Status is up

[01/04/13 08:23:14] 034-PHLAPAMKBB5 11-1 Ckt Creation Time is (3299796964) 381 days, 22:06:09.64

[01/04/13 08:23:14] 034-PHLAPAMKBB5 11-1 Ckt VC State is active

[01/04/13 08:23:14] 034-PHLAPAMKBB5 11-1 Ckt Fail Reason is none

[01/04/13 08:23:14] 034-PHLAPAMKBB5 11-1 Ckt Fail Node is 0

[01/04/13 08:23:14] 034-PHLAPAMKBB5 11-1 Ckt Fail Port is 0

[01/04/13 08:23:14] * No failures

[01/04/13 08:23:14] QoS information of network side:

[01/04/13 08:23:14]        Downstream       Upstream

[01/04/13 08:23:14] PCR       2038            7925   

[01/04/13 08:23:14] MCR       100             100    

[01/04/13 08:23:14] MBS       0               0      

[01/04/13 08:23:14] CDVT      600             600    

[01/04/13 08:23:14] QoS       ubrabr          ubrabr 

[01/04/13 08:23:14] Discard   EPD             EPD    

[01/04/13 08:23:14]

[01/04/13 08:23:14] ===&gt\; Reserve AMS PHILAMS1 for TID LNSDPALD-0111611D (ASAM)

[01/04/13 08:23:16] LNSDPALD-0111611D 1-3-5-1 Downstream=70766350 Upstream=64568262

[01/04/13 08:23:16] LNSDPALD-0111611D 1-3-5-1 Downstream counter delta is 623 (70766350 - 70765727)

[01/04/13 08:23:16] LNSDPALD-0111611D 1-3-5-1 Upstream   counter delta is 865 (64568262 - 64567397)

[01/04/13 08:23:16] Test Code is 0002

[01/04/13 08:23:16] archive TestInfo_Interactive