Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I called twice to report that my internet was slow. After running a few speed checks the first tech said I might need another router if it continued. It did so I called again. This tech ran a speed check and when it came up slow he had me run it with a Verizon speed check were the results were much faster. He said it was my desktop computer. But I tried to explain that the problem was also happening on my son's laptop, the PS 3 which is hardwired to the router and my TV that has wireless. He couldn't get off the phone fast enough after that saying there was nothing more he could do. I upgraded to a faster speed when I renewed my bundle and since then it hasn't been as good. Not sure what to do.
Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Private Support Cases". There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
We hadn't heard back form you on your Private Support Case.
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I am again experiencing the same problem with my internet. Why does this keep happening when I'm paying for the faster service? I'm getting totally disgusted with Verizon.
I am experiencing the exact same problem. I upgraded my bundle and now my wireless speed in the house is between 3 and 12 mbps rather than the 50/25 promised. I called and the tech also had me run the Verizon speed test, which maxed out at 12. He said my computer needed to be optimized and afterward the speed test should be a couple of points higher. A couple of points!? Then, to my dismay the new digital voice line went dead. No dial tone. Insult upon injury.
After my own research I have concluded that I have to buy a new router. Now, the trick is to find out how to swap routers and install. I think Verizon should have made the router requirement clear when they sold the bundle and further, assisted with the hardware upgrade.
If you have learned anything new about how to solve this problem, please reply. Many thanks.