Slow Verizon DSL Connection

[Wisp]

Hello community,

According to Verizon, I should have an internet speed of 3360 Kbits/sec by 800 Kbits/sec with my Westell 327W. However, I am according to Speedtest, this was my speed: http://www.speedtest.net/result/2389535126.png

I've had this problem for a while now, but the speed has gotten to the point where it's comparable to dial-up. I have filters on all my phones and I don't think it's a problem with my laptop because I can get normal speeds elsewhere. What steps should I take to resolve this issue I am having?

Thanks.

[Kairos1]

You're not the only one with this issue! Your case is similar to mine, although my current speed is far worse. It's running around like 0.05 Mbps download speed right now. I couldn't even load the picture of your speedtest past halfway. In fact, I can't even load the speedtest site half the time. The speed has not been as advertised since the 22th for me. I'll tell you what I did.

I've been monitoring the situation for a couple days now. It first started dropping from 1.7 Mbps to 1.5, to 1 the next day, and then after that it has just been absolutely unacceptable, averaging .3 or below.

I gave verizon support a call, knowing full well they would attempt to do all the modem reboot nonsense first before letting me talk with the network specialists. I already knew it was not a problem with my setup because I have two modems - one is the westell provided one, and a new netgear modem. They both read close to 2 Mbps before the 22th, and both are reading the same ridiculously low numbers now. I also replaced the cables and switched jacks, and there was no difference. However, they still insisted on testing despite what I've seen. After letting them have their way with the modem resets and whatnot, they finally determined it was not my setup and let me speak with a network specialist. He thought it might've been a traffic issue, and thus he put me on a different router on their end, then told me he would contact me the next day to see if everything was ok.

After he switched to another router, there was absolutely no difference in speed, and not only was there no contact the next day, I was also told when I called them again that I would get a guaranteed call the day after by 5 PM - and of course, that never happened. After giving them another disgruntled call they told me something different - that they would only call when they have resolved the problem on their end. But, they didn't know that my speeds were still unusable! I had to let them know that first, and then afterwards they said they had to replace some piece of hardware on their end, and then to wait another day or two. I wish they would've called me regarding this issue. But I had to waste my time calling them instead.

Ever since they installed FiOS in the neighborhood, the speed has slowly been deteriorating. I told them it was likely a problem with their local DSL line outside of the house, but they said they would consider that once they've resolved the problem on their end. They gave me no further details on what kind of problem it was or if anyone else had the same issues. I wish I didn't have to deal with this kind of support. They've said different things each time about calling back and nothing has ever happened.

And I'm still stuck with unusable internet.

[Wisp]

I've looking around the forums and searched online and I realized I'm not the only one with this problem. Many others have had it too throughout the years and from what I've read, support has been really lackluster. For me, I'm still stuck with the same problem. I've called Verizon support and they were sending me a new modem because I thought it might be due to the age my current modem (about years). I was told it would arrive the following day, but it still hasn't and when I tried to call back, I couldn't get any info on it.

I'm still stuck with this insanely low speed. It's a shame that you pay for the speeds that you should be recieving. I really don't know what to do, but I know I can't keep on going with this speed and I'm back into the wall here. I feel like the only way to resolve this is to just simply switch providers.

[beshannon]

I am in the exact same situation.

I am beginning to wonder what Verizon is doing?  I was told there are network issues affecting my DSL but after seeing these threads I am really starting to wonder.

[dslr595148]

To all who need help:

#1 Please post the Transceiver Statistics from your modem.

If you do not know how to get that info:

a) What is the brand and model of your modem?

b) What is the brand and model of your router?

#2 Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that the final hop (bottom-most line of the trace) might contain a hop with your IP address in it. Remove that line. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.

***

To the OP Only:

#1 With your Westel 327w, visit http://192.168.1.1/ for me and do the following:

a) If you see a Blue and White Westell page, mouse over Troubleshooting, go to DSL, and choose Transceiver Statistics. Copy and Paste the information on that page.

b) If using the Red and Black Firmware: Go to System Monitoring > Advanced Monitors > Transceiver Statistics. Copy and Paste the information on that page.

c) Try visiting http://192.168.1.1/transtat.htm which is a direct link to the Stats on older modems.

d) If you need a Username and Password, try the following:

admin/password

admin/password1

admin/admin

admin/admin1

admin/Serial Number

By Serial Number, I don't mean type in the words Serial Number. I mean find and type in the serial number found on the bottom of this router.

^^

[beshannon]

My issue was resolved by someone at the network group/office.

I was told there was noting wrong with my line or modem, I suspect this is the case for alot of people who have a sudden unexplained speed drop

[wood28]

Having similiar problems for last 3 months, DSL has been fine for ~10 years ...

Here is requested info:    Modem: Westell  6100G               Router:  Linksys BEFSR11

Transceiver Stats:

Transceiver Statistics

Transceiver Revision 3.3.6.10.0.1 Vendor ID Code 4D54 Line Mode ADSL_G.dmt Data Path FAST

Transceiver Information Down Stream Path Up Stream Path DSL Speed (Kbits/Sec) 3360 832 Margin (dB) 17.1 9.0 Line Attenuation (dB) 44.7 28.0 Transmit Power (dBm) 19.6 11.9

Traceroute:

news.giganews.com

traceroute to 138.88.?.? (138.88.?.?), 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 0 ms 0 ms 0 ms
2 te0-0-0-7.mpd22.iad02.atlas.cogentco.com (38.122.67.49) 0 ms te0-7-0-9.mpd22.iad02.atlas.cogentco.com (38.122.62.193) 0 ms 0 ms
3 te0-2-0-0.ccr21.iad02.atlas.cogentco.com (154.54.31.101) 0 ms 0 ms 0 ms
4 verizon.iad01.atlas.cogentco.com (154.54.12.46) 0 ms verizon.iad01.atlas.cogentco.com (154.54.10.226) 0 ms 0 ms
5 0.ae2.RES-BB-RTR2.verizon-gni.net (152.63.34.74) 0 ms 0.ae1.RES-BB-RTR2.verizon-gni.net (152.63.32.157) 6 ms 0.ae2.RES-BB-RTR2.verizon-gni.net (152.63.34.74) 0 ms
6 so-7-2-0-0.RES-CORE-RTR2.verizon-gni.net (130.81.20.19) 1 ms 1 ms 1 ms
7 P4-0-0.RES-DSL-RTR14.verizon-gni.net (130.81.9.190) 0 ms 1 ms 0 ms
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *

Really appreciate any suggestions .   

slowness occurs on multiple systems at home - iMac, Linux, Windows 7, iPad ...

Many thanks

[Anthony_VZ]

Kairos,

Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.

[Anthony_VZ]

Wisp,

It appears assistance is no longer required since we haven't heard back from you or have received a form submission as requested in your private support case,. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.

[smith6612]

---

@wood28 wrote:

Having similiar problems for last 3 months, DSL has been fine for ~10 years ...

Really appreciate any suggestions .   

slowness occurs on multiple systems at home - iMac, Linux, Windows 7, iPad ...

Many thanks

---

Start off by first ruling out your Linksys router. The BEFSR11 is quite an old router, the last firmware for it being released in 2004 and it's possible it could be on it's way out, or simply bogged down. I retired a BEFSX41 (around the same age as the BEFSR11) for a friend with Cable Internet service who couldn't get more than 2Mbps out of the router after a day of uptime, giving him my old router which still is working like a champ.

If your speeds are still shoddy, have Verizon move you to less congested equipment. If you're not coming from the Central Office but instead come from a Remote Terminal, it then depends on where the congestion is. Likely, it may be at the remote rather than the router on Verizon's end, but someone with the proper level of access to the equipment should be able to see where the issue is.