Slow speed. Disconnects every 5 minites

[everstarz]

Slow speed. Disconnects every 5 minites
Plan: High speed 3Mbps
Modem: Actiontec GT784WN
Verizon email few days ago: Recent tests have shown that the performance of your HSI service may at times fall below the minimum standards that Verizon has established for your service tier.
Unpluging and rebooting the modem does nothing.

VPI:     0
VCI:     35
Broadband Mode Setting:     MULTIMODE
Broadband Negotiated Mode:     G.DMT
Connection Status:     CONNECTED
Downstream Speed:     896 Kbps
Upstream Speed:     448 Kbps
Retrains:     14
Retrain Timer:     0 Days, 0H:3M:60S
ATM QoS class:     UBR
Near End CRC Errors Interleave:     59538
Near End CRC Errors Fastpath :     N/A
Far End CRC Errors Interleave :     37918
Far End CRC Errors Fastpath :     N/A
30 Minute Near End CRC Interleave :     448
30 Minute Near End CRC Fastpath :     N/A
30 Minute Far End CRC Interleave :     0
30 Minute Far End CRC Fastpath :     N/A
Near End RS FEC Interleave :     0
Near End RS FEC Fastpath :     N/A
Far End RS FEC Interleave :     0
Far End RS FEC Fastpath :     N/A
30 Minute Near End FEC Interleave :     1944
30 Minute Near End FEC Fastpath :     N/A
30 Minute Far End FEC Interleave :     4
30 Minute Far End FEC Fastpath :     N/A
30 Minute Discarded Packets Downstream :     0
30 Minute Discarded Packets Upstream :     0
SNR Downstream :     11 dB
SNR Upstream :     9 dB
Attenuation Downstream :     63 dB
Attenuation Upstream :     31 dB
Power Downstream     15.1 dBm
Power Upstream     11.9 dBm

[smith6612]

Your modem is having trouble with the signal itself. Since the last time you rebooted your ActionTec it's lost the signal 15 times according to those statistics. You have a high uncorrectable error count on the line, the line speed is incorrect and your SNR values (Margins) are low.

First step into troubleshooting this is to locate your NID. It is the demarcation point between Verizon's copper network and your home's wiring, and can be either a Grey Box or it can be an older copper and tube device, and should be located near your electrical meter or breaker/fuse box. Newer NIDs often have a test jack found inside of them which allow you to connect DSL modems and Telephones to them for troubleshooting purposes. If you have a newer NID on your home, connect the DSL modem to this test jack found inside of the Customer Access portion of it, and pull up the new statistics you see fromthe modem for us to see.

In addition to that, if you have Voice Service, do you have any problems with static or humming on the line during a call?

[everstarz]

I live on the 20th floor of apartment building. Here what I see from what I believe is the NID for the apartment from where a tech was repairing the phone line about 7 years ago. There are 4 bundles of wires. One or two of those bundles have dozens of wires protruding from them. Of those wires about 6-8 lead into a gray plate that has about 10 screws. These wires are wrap around the screws. There are no test jacks of any kind, it looks like it predates DSL modems. No longer have voice service or a physical land line phone, drop it 3 years ago .

[smith6612]

Sounds like you've found it. That would be your NID, and yes it does date before the days of DSL modems. If you by any chance still have a corded phone around along with a DSL filter handy, you can try plugging the phone into any jack in your apartment and listening in on the line for noise. Verizon in many areas provisions dry loop DSL lines to give a fast busy signal despite not having phone service.

At this point, it might be best to get a tech out again to see what he can do to improve your DSL service. Perhaps replacing the NID with a newer one and running a dedicated CAT3 line to your modem (if allowed by the apartment manager) may help out.