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Smart home and Visa promo

So I received the smart home credit of $200, but never got the Visa card. There was a prompt to register for said card when I logged into my account so I clicked it, but it only took me to the rewards section.. I contacted customer service but they couldn't assist me in finding an answer. Anyone else have a similar problem?

Re: Smart home and Visa promo

Hi Deadstar

Your issue has been escalated to a Verizon agent.  Please check your Private Message Inbox for a message from Verizon_Support.  You can find your Inbox by clicking on your username at the top right corner of this page.  Please direct all correspondence concerning your issue to the agents who will be assisting you privately.