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Speed not high enough
AdrienBrault
Newbie
‎08-15-2013 10:27 PM

Hi,

I have "High Speed Internet Enhanced (7.1 to 15 Mbps)" working since this morning.

 

I currently only get ~550KB/s (4.4Mbps ?). The thing is that on the " http://192.168.1.1/modemstatus_wanstatus.html " page, I can see "Downstream Speed:17647 Kbps", so I should be getting way more speed right ?

 

Broadband Mode Setting:ADSL2+
Broadband Negotiated Mode:ADSL2+
Connection Status:CONNECTED
Downstream Speed:17647 Kbps
Upstream Speed:1083 Kbps

 

SNR Downstream :6 dB
SNR Upstream :9 dB
Attenuation Downstream :22 dB
Attenuation Upstream :10 dB
Power Downstream21.5 dBm
Power Upstream12.3 dBm

 

Thanks

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Re: Speed not high enough
AdrienBrault
Newbie
‎08-16-2013 12:55 AM

1am and I have 1800KB/s ... I see what's going on there. So is it possible to have that speed during the day ? (3x difference is kinda hard!)

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Re: Speed not high enough
smith6612
Community Leader
Community Leader
‎08-16-2013 05:38 AM

Just to verify, those modem Statistics were obtained during a period where you were seeing a slowdown, correct? It seems like you're having congestion since those stats are otherwise okay, but not the best.

To be sure, do you have any statistics that indicate, for example, CRC, FEC, HEC, or otherwise state "Errors" next to these terms? I'd like to see if your error counts are increasing a ton during the evening hours as well. Errors can cause the DSL to slow down, but not drop or appear to lose data (there's a reliability factor to DSL).

If it is truly congestion, I can get someone to fix this one up for you. Just need to get the above info sorted out, first.

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Re: Speed not high enough
AdrienBrault
Newbie
‎08-16-2013 09:14 AM

Hi,

Here are the stats I have at 9am, after downloading for 10mn with speeds from 1.2MB/s and 1.8MB/s

ATM QoS class:UBR
Near End CRC Errors Interleave:0
Near End CRC Errors Fastpath :N/A
Far End CRC Errors Interleave :0
Far End CRC Errors Fastpath :N/A
30 Minute Near End CRC Interleave :0
30 Minute Near End CRC Fastpath :N/A
30 Minute Far End CRC Interleave :0
30 Minute Far End CRC Fastpath :N/A
Near End RS FEC Interleave :0
Near End RS FEC Fastpath :N/A
Far End RS FEC Interleave :0
Far End RS FEC Fastpath :N/A
30 Minute Near End FEC Interleave :15107
30 Minute Near End FEC Fastpath :N/A
30 Minute Far End FEC Interleave :0
30 Minute Far End FEC Fastpath :N/A
30 Minute Discarded Packets Downstream :0
30 Minute Discarded Packets Upstream :0
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Re: Speed not high enough
AdrienBrault
Newbie
‎08-16-2013 05:57 PM

It's 6pm, I've been downloading for 10mn at around 600KB/s, here are the stats:

Near End CRC Errors Interleave:0
Near End CRC Errors Fastpath :N/A
Far End CRC Errors Interleave :0
Far End CRC Errors Fastpath :N/A
30 Minute Near End CRC Interleave :0
30 Minute Near End CRC Fastpath :N/A
30 Minute Far End CRC Interleave :0
30 Minute Far End CRC Fastpath :N/A
Near End RS FEC Interleave :0
Near End RS FEC Fastpath :N/A
Far End RS FEC Interleave :0
Far End RS FEC Fastpath :N/A
30 Minute Near End FEC Interleave :21339
30 Minute Near End FEC Fastpath :N/A
30 Minute Far End FEC Interleave :0
30 Minute Far End FEC Fastpath :N/A
30 Minute Discarded Packets Downstream :0
30 Minute Discarded Packets Upstream :0
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Re: Speed not high enough
AdrienBrault
Newbie
‎08-19-2013 12:43 AM
VPI:0
VCI:35
Broadband Mode Setting:ADSL2+
Broadband Negotiated Mode:ADSL2+
Connection Status:CONNECTED
Downstream Speed:17647 Kbps
Upstream Speed:1083 Kbps
Retrains:0
Retrain Timer:3 Days, 2H:41M:28S
ATM QoS class:UBR
Near End CRC Errors Interleave:1
Near End CRC Errors Fastpath :N/A
Far End CRC Errors Interleave :0
Far End CRC Errors Fastpath :N/A
30 Minute Near End CRC Interleave :2
30 Minute Near End CRC Fastpath :N/A
30 Minute Far End CRC Interleave :0
30 Minute Far End CRC Fastpath :N/A
Near End RS FEC Interleave :0
Near End RS FEC Fastpath :N/A
Far End RS FEC Interleave :0
Far End RS FEC Fastpath :N/A
30 Minute Near End FEC Interleave :37557
30 Minute Near End FEC Fastpath :N/A
30 Minute Far End FEC Interleave :0
30 Minute Far End FEC Fastpath :N/A
30 Minute Discarded Packets Downstream :0
30 Minute Discarded Packets Upstream :0
SNR Downstream :6 dB
SNR Upstream :9 dB
Attenuation Downstream :22 dB
Attenuation Upstream :10 dB
Power Downstream21.5 dBm
Power Upstream12.3 dBm
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Re: Speed not high enough
smith6612
Community Leader
Community Leader
‎08-19-2013 07:14 PM

Well, so far, errors are going up at night which is to be expected in cases like these, but you seem to be stable enough and you're not even hitting that many uncorrectable errors on the connection. Seems like an issue with congestion at this point.

I'll send you some contact info to get this sorted out. Please let me know how things go.

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