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$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
Run speedtest often and make sure the speed is what you pay for. I have been paying gigabit connection but found out I only got 100 megabit connection for months. Verizon can only do $25 credit.
Can you describe the setup...the model ONT, router, connecting cable (or post some pictures)? Are the tests using Wi-Fi or Ethernet? Is the speed readings duplicated by multiple devices?
Welcome to the forums. You're mostly talking to other users here.
Getting 100Mbps from a gigabit connection suggests an issue with cabling. If you'd like help from the friendly users here diagnosing and resolving this issue, please post some more details. The information dexman requested is a great place to start.