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Super Slow speeds and extremely high latency
This is my last attempt with Verizon high speed DSL (the only service they offer here). I have been dealing with them for months about my slow connection speeds and high latency. Finally, after a new modem, supposed line monitoring and a two tech visits the last tech found noise in the line and fixed some of my issue. Now my speed and pings are good EXCEPT during peak hours (M-F 12 pm -1 pm, 3 pm - 7 pm and Friday and Saturday 7-11 pm). During these times m Internet becomes completely unusable with download speeds of 0.25 MBps and pings over 400 ms and today I had a pint of 1713 ms!!! Clearly there is an issue here.
Re: Super Slow speeds and extremely high latency
Community Manager
Community Manager

Hi schichler,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.