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Last week my 327 w dies.
A new westell was shipped to my address.
It was a 6100 f
There was no CD to support the new model.
At the same time I was trying to set up a wireless connection.
The CD arrives Moday.
After 4 phone calls, Tuesday evening I find out from tech support the 6100 f does not handle wire less connection.
And they made no attempt in billing to notify me that the old model had to be shipped back to Verizon.
The 4 phone calls made to tech support not one person made an attempt to tell me that I had the wrong model
Can't wait to see if they forget a CD with the new model
A month ago several folders of saved e-mail disappeared along with their contents. At the time I was creating new folders so I assumed I must have hit something even though I couldn't imagine how it could be possible. After all, even emptying your folders is a 2 step process. When I called tech support I was told that once they're gone they're gone, While sharing the screen with the Verizon tech about 300 e-mail that had previously been deleted came flooding back into my Inbox. Now, I empty my deleted folder every day so these should not even exist, right? (Of course the saved e-mail didn't come with them.) The tech obviously didn't understand what he was seeing and so just talked around in circles leading back to the folder's being gone forever until I gave up and accepted the loss.
Yesterday morning I emptied my deleted e-mail folder, proceeded to handle the new e-mail in my Inbox. When the Inbox was clear I went to lunch. When I returned, my Inbox contained 74 e-mails that had been previously deleted and cleared from my deleted folder over the past 3 weeks along with copies of several others that I had transferred to other folders that day.
In 2 hours on the phone with tech support they never addressed how this could happen without anybody touching anything, nor why these e-mail even exist since they were deleted and the deleted folder emptied, except to say that they had been saved to the Server. It occured to me that if these were "saved to the Server" where there was no way for me to access them, then copies of all those lost e-mails must also exist on the Server. We talked around in circles for 2 hours with him saying there was no way to access the Server except through the e-mail files, yet here were deleted e-mail that couldn't be gotten through my e-mail. Obviously all e-mails are saved someplace that we can't get to and there has to be a back door into that location, but this guy was no help. Finally he said he would have his supervisor call me in half an hour. That call never came, but a little later I received the Verizon e-mail hoping that I was satisfied with my tech support experience.
Later I tried again, but this time on chat. I was asked repeadedly for my e-mail address, phone # and name. The problem was never addressed and I was referred to phone support where this nightmare began. Has anybody run into this e-mail situation of folders dissappearing and trying to recover them?