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Technicial Left their Jacket Behind

I had FiOS installed in my hone on Saturday, and the technician left his jacket behind, so I'd like to return it.  I'm not willing to wait on hold for hours on end to solve for this and I cannot find any way listed on your website to email about this, so I am posting on this forum in the hopes that someone will respond with instructions on how to do this.  Side note, while your technician was amazing and helpful, I'm two days into this service relationship and I'm already frustrated by your customer support model.

Please advise.


Re: Technicial Left their Jacket Behind
Community Manager
Community Manager

Hi danielh,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.