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The Fios promotion bundle amazon gift card question

I signed up for the fios promotion and suppose to get an instruction to get the Amazon $50gift card. It has been over a week and i did not get any email.  When I call in verizon customer services, they basically apology to me and say hold on a second and hung up on me TWICE. 

Anyone experiencing the same?

Re: The Fios promotion bundle amazon gift card question
Community Manager
Community Manager

Hi wing,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.