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The automated support phone line keeps hanging up on me. I don't know what to do.
dominickp
Newbie
‎06-20-2018 03:17 PM

Whenever I call verizon and give them my number on file, it hangs up on me. I tried calling multiple numbers. The number sent to me on this notice (raising my rates $5/month) which you can call for questions, asks for the number and asks if I'm calling about my verizon wireless account. When I say "no", the calls disconnects. 

I logged into "My Verizon" and clicked support and tried to call the other lines provided for billing issues and they immediately hang up as soon as I enter my phone number.

How am I supposed to contact Verizon Fios?

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Re: The automated support phone line keeps hanging up on me. I don't know what to do.
LawrenceC
Community Manager
Community Manager
‎06-20-2018 04:07 PM

Are you calling 1-800-VERIZON?

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Re: The automated support phone line keeps hanging up on me. I don't know what to do.
jonjones1
Legend
‎06-21-2018 02:27 AM

When you call and it asks for a “is this a Verizon Wireless issue” don’t say anything and let the phone menu go through it’s list. For Fios press 2, for digital voice press 3, to cancel press 4 (note these are just examples) you will then get the right area. Hopefully.

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