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The rudest tech support ever!

I cannot believe how rude this tech support lady was tonight.  I'm considering cancelling my 18yrs with Verizon because of this nasty woman!

I have not been able to access my email 9/15 and now again 9/17 and was informed it won't be active until 9/19.  Like most, I set up my sub acct to be my work acct so I cannot answer work emails.

When calling tech support tonight, the woman was just plain snarky!  Who can I complain to about how she treated me?