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For the past month I've been having problems w/my DSL line. I thought my trouble days were over when I finally got a tech out here to run a dedicated line from my phone box to the connector in the computer room. No more static, no more sudden drops.
Then, my router had to be replaced--this was discovered after wasting hours of my life on the phone w/Pakistan or Bangladesh w/"Krista". (Right, reminds me of the credit card commercial w/ "This is Peggy.")
Waiting for the router--2 days. Luckily my neighbor let me tap into her Comcast wireless for my laptop, but that did me little good in timesaving since the info I needed to send was on my desktop.So I had to save it to a flash & then send from the laptop. Now, it seems that my intermittent internet service requires a technician to come to my house. I really do not have time for this. Have to reschedule my entire day to wait for the tech.
But, the STUPIDEST thing Verison does has nothing to do w/the tech people. It's what you hear when you 1st call w/the "unable to connect to the internet code"--the hold voice over tells you to "contact us on the Web." **bleep**! I wouldn't be on the phone if I could get onto the Web. And--there's no place to complain on the Web anyway.
I've had your post copied to an employee monitored board, where a Verizon representative can assist you. You will be contacted by email, private message in the Forums and/or the billing telephone number on your Verizon account as soon as possible.
It might be a good idea to provide the current model number of the modem you are using so that we can help you get the Transceiver Statistics from it. Those stats will tell us how the line is running and if the drop-outs are caused by the physical loop. Do this if you have not gotten a resolution from Verizon through the Private Messages.
Same frustration here. After more than 3 hours on the phone with wherever, I get a tech to the house.
Checks all the lines - fine. Checks NID - fine. Puts in a new Westell 6100 just in case. Says it's fixed and leaves.
Check speed: 200kbps, 450kbps, 70kbps, etc. Up until July 18, I was consistently getting 2600kbps with the old crappy phone line running to the router and the old westell 2100.
Call him back. He resets something on his end and says we're good to go. At first, I got a whopping 500kbps, 615kbps. Wow. Lightning fast (great sarcasm).
I complain here on the forum - my message get's deleted and passed on to support. I get an email at the end of the day with, you guessed it, another 800 number to call. my wife is at home giving it a try right now.... we'll see.
Any luck with your connection yet?
I find it very odd that so many postings on this forum mention problems with DSL starting in July.....
Wow. The fix came earlier today:
The 'fix' consisted of a 2nd 800 number (use option #2 i was told). Consisting of, you guessed it, 'reset the modem', 'let me share your screen', 'maybe it's your internet temporary files that are slowing you down - clean the cache and restart the computer'.
REALLY? C'mon..... REALLY????
7/27. 6:50am. 33down/750up (kbps)
tech still has no idea.
my transeiver stats:
Transmit Power (dBm) 15.5 11.9
Transceiver Statistics Transceiver Revision: 18.104.22.168 Vendor ID Code: 4 Line Mode: G.DMT Mode Data Path: Fast Transceiver Information Downstream Path Upstream Path DSL Speed (Kbits/Sec) 3360 864 Margin (dB) 10.5 14.0 Line Attenuation (dB) 45.0 25.0
Jentink: Are your speed issues taking place 24/7 or are they only occurring during the evening hours? I would suggest asking Verizon to have someone check out the equipment on the CO side of things for packet loss, congestion, failure, etc or at minimum, moving you to another circuit. A new neighborhood going in sounds like inadequite bandwidth, which suggests you're coming out of a remote (those things have nothing more than DS3/OC3 ATM links going to them). If you want a better place to ask for help, visit the Verizon Direct forum over at DSLReports. They tend to be a lot better at solving these issues than the phone support.
24/7 since july 18. i had a call this evening from Verizon saying it was fixed.
speedtest shows 33dn/730up
Register over at DSLReports for me if you haven't already. Visit their Tools section and perform a Line/Ping Quality Test. Give me the link to the results of the test once it is completed. Make sure your modem/router is not blocking ICMP traffic, meaning you might need to disable any firewall running on it temporarilly until the test concludes.
I registered and paid the $10. Will post results when I get home again. Thanks.