Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
How long does it take to fix a connection issue? I have had a ticket open for 11 days to fix a slow internet connection. I was told the network team was working on it, and they already replaced 2 lines and ran some tests. So far as I can find out, that is all they've done in 11 days, and the ticket is STILL open.
When I call for a status, all I'm told is the network team is working on it and will cal me in 24 hours; they've never called me. I've also been told that a supervisor will call me; the only time I talked to a supervisor, I was told the same thing.
The support personnel claim that I cannot contact the network team, nor can I contact anyone else that will give me any more information.
All I want is information on what the heck is going on when when it will be fix. That is not an unreasonable request.
I know this is a forum for users to help other users, but I'm hoping a Verizon rep will see this and respond.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.