Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req's are no longer met; 0% APR.
A big tree took out all the wires up the street. The utility restored power, but we still don't have internet. We've talked to Verizon, and they sent someone out, but he wasn't able to do anything about it. Seemed like they didn't understand what the problem was at all no matter how many times we told them it was a tree up the street.
Now the website is reporting there are no outages in our area, our ticket was mysteriously closed, and there's no way to get any customer support.
The callback function disappeared from the webite, the chat window instantly says they won't help, and the phone system kicked me out after a few minutes without ever talking to a person.
This complete lack of support is unacceptable. Does Verizon even know about the problem? Is it going to be fixed? When? At least Comcast didn't leave us in the dark with problems like this.
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