Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Tree took out wires up the street - Verizon ignoring the problem

A big tree took out all the wires up the street. The utility restored power, but we still don't have internet. We've talked to Verizon, and they sent someone out, but he wasn't able to do anything about it. Seemed like they didn't understand what the problem was at all no matter how many times we told them it was a tree up the street.

Now the website is reporting there are no outages in our area, our ticket was mysteriously closed, and there's no way to get any customer support.

The callback function disappeared from the webite, the chat window instantly says they won't help, and the phone system kicked me out after a few minutes without ever talking to a person. 

This complete lack of support is unacceptable. Does Verizon even know about the problem? Is it going to be fixed? When? At least Comcast didn't leave us in the dark with problems like this.

Re: Tree took out wires up the street - Verizon ignoring the problem
Community Manager
Community Manager

Hi xander_man,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.