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Trouble getting HSI delivered to home

Hi I recently ordered a High speed Internet service from verizon to my home. I received this error, "There was an error in retrieving your billing information. Please try again later." I also did not get a confirmation email regarding this order although an order number is visible in my home page as well as the shipment. Since the transaction wasn't processed on my card I assume it was because I entered the wrong billing address but I cannot seem to view/change that either. I tried calling customer service but they weren't able to trace my account. I would like some guidance on this because I feel lost.

Re: Trouble getting HSI delivered to home
Hi msdf,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.