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Trying to get upgrade

I see I am not alone in the arena of dissatisfaction.  The customer service I have received over the past three days has been horrid!  How can a mega company like yours continue to earn profits with such horrible customer service?  Even this is the most unsatifactory forum of voicing my dissatisfaction.  How can this be?

My original complaint stems from a SIMPLE upgrade in my plan to include high speed DSL.  10 days ago, this order was placed.  I have yet to be able to get internet service from your company.  Over the past three days, I have made no less than 7 phone calls to customer service/technical service with ZERO positive results.  How can this be?  During those phone calls, I have spent approximately 4.5 HOURS on hold.  How can this be?  The word dissatisfied does not do justice to the way I feel about your company right now... Your company is the worst at customer service and if things are not made right in the immediate future, then I will take my money and go elsewhere.  It's sad that you are as truly sorry as you are.

I would love to speak to a live human being that is more than a first level customer service rep.  Most of this is not their fault, being that they have limited resources.  The incompetence in rectifing a simple problem is mindboggling.  You really did drop the ball on this one Verizon, don't think that I will go quietly into the sunset...

SD Phillips

Re: Trying to get upgrade
Specialist - Level 1

You can use the Verizon Troubleshooter report and try to fix issues with your Internet service, as well as to schedule a repair. You can access the Troubleshooter here: You can also find other tools on our Residential Support page that may help you diagnose your issue: