Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Unable to contact tech support

Believe me or not. Yesterday I called customer service four different times. Waited for almost 1 hour per each call. No one picked my call. When I tried to chat on-line, it was all robo messages. I also tried call back option. Nothing worked so far.

I signed up for new service. Service was not yet activated. However billing started.  I guess they give dam chit to the residential customer issues.

How to speak to human being instead of automated robo messages?

Re: Unable to contact tech support
Super User
Super User

Since calling and chatting did not work to well, these are your other options:

#1 Tweet them @VerizonSupport

#2 or use Verizon Direct at DSLR