Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Unable to redeem free Amazon Prime and Alexa offer

Much like some of the prior posts, I have also been trying to redeem my promotional for Amazon Prime and 2nd gen Echo since I recieved the email on back in mid-Dec 2018 stating that I am able to redeem. The problem is when I click on the link on the email, it takes me to my fios website where there is no redeem link. I've tried calling multiple times, but I just keep getting transfered between dept, and no one is able to help me. They keep escalating the problem and promise that someone will call me, but noone ever does. Been on hold with Verizon for more than an hour several times now.

Re: Unable to redeem free Amazon Prime and Alexa offer
Community Manager
Community Manager


Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.