Unable to sync to Fitbit Aria scale with new router

[Kate0999]

When I renegotiated my Fios contract last month, the company insisted on sending me a new updated Quantum router -- which turns out to be incompatible with my smart scale (frequency setting 802.11b, which worked just fine with my old router). Surprise!

Is it possible to request a return to a downgraded router model? Do they do that?

[jonjones1]

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@Kate0999 wrote:

When I renegotiated my Fios contract last month, the company insisted on sending me a new updated Quantum router -- which turns out to be incompatible with my smart scale (frequency setting 802.11b, which worked just fine with my old router). Surprise!

Is it possible to request a return to a downgraded router model? Do they do that?

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It is not the router. It’s your device not set up as a new connection.

devices are normally backwards compatible. b/g/n/ac the Fitbit must be setup as when it was first connected. I don’t use the watch and my wife uses the Apple Watch 3 and it just finds the network and connects. Just like your device should do.

[jonjones1]

It should read I don’t use the scale but my wife uses an ........

sorry for the typo

[jonjones1 · Accepted solution]

https://www.fitbit.com/aria2

It does state b/g/n setup with smartphone at the web link above.

so it’s not your router

[Nelle60]

I have the same problem connecting the original Aria scale - not the Aria 2

[kh-gary]

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