Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I wasn't able to do anything on my verizon account.
Every service under the Billing & Account tab will meet the following error:
Unable to view or pay bill online:
"There was an error in receiving your billing information. Please try again later."
The Verizon account page also show a "confirm my email" message upon login but I never received any confirmation email after several attempts to confirm my email address.
Tried changing it on the profile page and it's still having the same issue.
I want to setup autopay and want to have the ability to view my bill.
I called Verizon tech support at least five times now but all I got was jerked around by different department for various ridiculous excuses.
What can I do now to get this fixed?
In the interim I would go to a local Fios store location. Not a reseller.
verizon now has in certain areas combined their wireless and Fios sales in the same store.
you can pay it in person and when there have them fix the whole thing for you.
additionally you can for the time being also just mail it in until the situation is fixed.
Good Luck in your endeavors
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.