Unlock sub account issue

[rjroark]

Hello.

I have a sub account that I would like to change to password on.

This sub account is locked. Each time I try the unlock process for the sub account the system attempts to change the password on my master account (this is after I get a PIN on my landline).

What is the process for unlocking a sub account?

RJ Roark

[smith6612 · Accepted solution]

I called Verizon support when this happened to a family member who forgot their password. The rep on the other end was able to help unlock the account and reset the password in the process.

[rjroark]

My wife was able to get her account password changed with a call to the Verizon support center.

RJ

[smith6612]

Glad to hear.