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Unsatisfied Customer
AngeloC202
Enthusiast - Level 1
‎05-17-2014 06:44 AM

You mean to tell me that a multi-million dollar company like Verizon who also has a monopoly on phone service cannot pull one technician off their Saturday calls to fix a problen Verizon pretty much created???  I find that hard to believe.

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Re: Unsatisfied Customer
somegirl
Champion - Level 3
‎05-17-2014 09:14 AM

This is a peer-to-peer support forum. If you want to get a message to Verizon, you should contact them directly via one of the options on their Contact Us page.

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Re: Unsatisfied Customer
smith6612
Super User
Super User
‎05-23-2014 07:19 PM

If you have a service outage, make sure you report it as an outage. If you have a landline and the landline is acting up, report trouble against that instead of the DSL and you're more likely to land a Saturday appointment. DSL is not considered lifeline service federally.

Keep in mind, Saturday appointments are harder to get to due to demand. Doesn't matter how big a business is when an on-site visit is needed. That is, unless you pay for an SLA.

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