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Unstable connection of High Speed Internet (DSL)
oneway0931
Enthusiast - Level 1
‎10-18-2013 11:13 PM

Hi, 

I have been used High Speed Internet (DSL) for 2 years and the internet connection is quite stable through VersaLink 7500 gateway. However, recently the INTERNET light of  VersaLink 7500 gateway was OFF automatically without any reason. After rebooting it, the INTERNET light was ON again. This situation has been happened 10 times for this week. I called the Verizon Service for checking the DSL connection. The Service told me the DSL connection is no problem and suggested me to download "Verizon In-Home Agent" for checking the DSL setting. After checking the all setting, the problem is still there. It drives me crazy to reboot it again and again. Please help me and tell me how to solve this problem. Many thanks!

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Re: Unstable connection of High Speed Internet (DSL)
dslr595148
Community Leader
Community Leader
‎10-20-2013 06:00 PM

Step one: Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that your non-bogan public IP Address will show up.  It might shown up as the final hop (bottom-most line of the trace)  might contain a hop with your IP address in it. Either remove that line or show only the first two octets. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.

For example this what I saw when I was using Verizon

    news.giganews.com

    traceroute to 71.242.*.* (71.242.*.*), 30 hops max, 60 byte packets
    1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 13 ms 13 ms 13 ms
    2 ash-bb1-link.telia.net (213.248.70.241) 39 ms 7 ms 7 ms
    3 TenGigE0-2-0-0.GW1.IAD8.ALTER.NET (63.125.125.41) 4 ms 4 ms GigabitEthernet2-0-0.GW8.IAD8.ALTER.NET (63.65.76.189) 4 ms
    4 so-7-1-0-0.PHIL-CORE-RTR1.verizon-gni.net (130.81.20.137) 6 ms 6 ms 6 ms
    5 P3-0-0.PHIL-DSL-RTR11.verizon-gni.net (130.81.13.170) 6 ms 6 ms 6 ms
    6 static-71-242-*-*.phlapa.east.verizon.net (71.242.*.*) 32 ms 32 ms 33 ms


Step two: Can you provide the Transceiver Statistics from your modem?

For that modem...


Visit http://192.168.1.1/ for me and do the following:

a) If you see a Blue and White Westell page, mouse over Troubleshooting, go to DSL, and choose Transceiver Statistics. Copy and paste the information on that page.

b) If using the Red and Black Firmware: Go to System Monitoring > Advanced Monitors > Transceiver Statistics. Copy and paste the information on that page.

c) Try visiting http://192.168.1.1/transtat.htm which is a direct link to the Stats on older modems.

d) If you need a Username and Password, try the following:

admin/password

admin/password1

admin/admin

admin/admin1

admin/Serial Number.

By Serial Number, I don't mean type in the words Serial Number. I mean find and type in the serial number found on the bottom of this router.


#3 If you have a RJ-45 WAN port router connected to the modem: What is the brand and model of the RJ-45 WAN port router?

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