Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Upload Proof of Residency (moving)
Enthusiast - Level 1

I have recieved this email several times. But, the links just take me to the generic login page, and I've clicked everything in the app and in my account and there is no place to upload any document. Further, I called in and got a fax number, but that fax number doesn't work (I have the correct number, I've searched it and it's a fax number at verizon corporate). Finally, I sent a fax to the number included in the email, and yet, I continue to get the emails telling me I need to upload proof of residency. Sure glad I started this process a month early...

Re: Upload Proof of Residency (moving)
Hi ivymoss,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.