Uploads causing massive amounts of latency.

[nucloid1]

I'm back again with more issues. Internet is still shutting off like usual but now im stuck with uploads either being the source of shutting off our internet or bringing it to a complete crawl. Everyone in the house uses dropbox regularly and does other forms of uploads which causes the download to drop like a rock.

This only occurs when uploading. As soon as any uploads are finished, the speed picks up and everything is fine.

Router:
ActionTec GT784WN-VZ-1.1.18

Speeds:
10mbps / 1mbps

Trace Routes:

All trace routes I do immediately plog up when it leaves my router. This suggests that there is an issue with the lines or something on verizons end. 

Youtube

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\wBakunis>tracert youtube.com

Tracing route to youtube.com [173.194.123.64]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2  1601 ms  1381 ms  1242 ms  10.14.18.1
  3  1515 ms  1647 ms  1947 ms  G0-0-4-3.SPFDMA-LCR-22.verizon-gni.net [130.81.1
98.142]
  4  2259 ms  2153 ms  1999 ms  130.81.168.14
  5  2246 ms  1788 ms  1830 ms  0.xe-11-1-0.GW13.NYC1.ALTER.NET [152.63.29.230]

  6  2018 ms  2161 ms  2224 ms  google-gw.customer.alter.net [204.148.18.206]
  7  2489 ms  2370 ms  2097 ms  209.85.247.7
  8  2036 ms  1814 ms  1893 ms  72.14.252.27
  9  2242 ms  2566 ms  2630 ms  lga15s48-in-f0.1e100.net [173.194.123.64]

Trace complete.

C:\Users\nucloid>

Reddit

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\nucloid>tracert reddit.com

Tracing route to reddit.com [198.41.208.141]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2  2117 ms  2173 ms  2415 ms  10.14.18.1
  3  2329 ms  2391 ms  2141 ms  G0-0-4-3.SPFDMA-LCR-22.verizon-gni.net [130.81.1
98.142]
  4  1985 ms  2032 ms  1850 ms  130.81.168.14
  5     *        *        *     Request timed out.
  6  1640 ms  1317 ms  1380 ms  3.et-2-0-1.TL2.NYC1.ALTER.NET [140.222.227.34]
  7  1514 ms  1551 ms  1664 ms  TenGigE0-7-0-1.GW5.NYC4.ALTER.NET [152.63.17.66]

  8  1776 ms  2075 ms  2293 ms  teliasonera-gw.customer.alter.net [152.179.163.1
78]
  9  2210 ms  1945 ms  1904 ms  nyk-bb1-link.telia.net [213.155.135.18]
 10  1462 ms  1522 ms  1716 ms  nyk-b2-link.telia.net [213.155.130.28]
 11  1788 ms  1434 ms  1375 ms  cloudflare-ic-306331-nyk-b2.c.telia.net [62.115.
44.14]
 12  1500 ms  1514 ms  1600 ms  198.41.208.141

Trace complete.

C:\Users\nucloid>

[somegirl]

What is 10.14.18.1 (second hop in both traceroutes)? That's not a valid public IP, and looks like the source of your issue...

[nucloid1]

I noticed that unusual IP too but just assumed it was the DSLAM box up the street. I changed my router to the previous Netgear dgn2200v3 and still have that 10.14.18.1 address when doing tracerts. What do you believe that number could be?

[pjsutton]

That 10.x.x.x IP address is in fact your line's location in the router at the DSLAM.

It's pretty normal for uploads to max out the connection; happens to me also.  Were those tracerts during the uploads or before?

I think with the Actiontec there is a way to control the upload QOS, but I don't know entirely how it works.  It's on the "Advacnced Setup" tab, then click on "QoS Upstream" on the left column.

[nucloid1]

Well thats good to know that its' for the DSLAM. Yea those traceroutes were during an upload to youtube. The actiontec router did have a upload QOS but it was really difficult to setup. After switching back to my netgear router, I was able to turn on Uplink bandwidth and set it to 700kbps. The total uplink was 1000kbps. Having the 300kbps of space will be good.

Could my Attenuation levels be cuasing some of the issues too? They're on the higher side. 

ADSL Link             | Downstream | Upstream
Link Rate              | 10912Kbps    | 1000 Kbps
Line Attenuation  | 43.5 dB          | 24.8 dB
Noise Margin       | 7.3 dB            | 9.9 dB

[pjsutton]

Wow!  I'm honestly surprirsed you don't have more problems with that, that's a pretty high sync rate for that attenuation.  DSL stops being stable when your SNR drops to 6 or below.  The higher the sync rate, the lower the SNR at a particular attenuation.

But, as long as it's not dropping out, the SNR and attenuation aren't a problem.

It's not really the DSL but just a fact of the way the Internet works - I've had the same thing happen to me on both DSL and cable when downloading large files (like game updates), the ping skyrockets to over 2000 ms when the connection is maxed out, whether it's upload or download.

If you're doing large uploads, maybe set them to go overnight when no one else is online?

[smith6612]

 To stop the latency issues, you really have two options as others alluded to. You will need to utilize QoS/traffic shaping in order to control the rate at which data is being sent, and buffered up at your router. The second option is, you can try to throw more bandwidth at the problem, which is really only an option on Fiber.

If FiOS is around and you find upload being a problem, consider getting the 25/25 package. It may still suffer from the latency bit when saturated, but the uploads going that much faster make that saturation far less painful.