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I signed up with Verizon in November 2017, I was told that my connection fee of $99 has been waived and my set up fee was going to be $125, once off. When I provided my credit card I was charged $250. I called Verizon at the end of November and was told by an agent that I had been refunded the $125. I have not received the refund up to this day. I have called Verizon countless times and spent over 4.5 hours on the phone being passed from one person to another and long holds in between, yet no one has been able to help me. When I am being transferred the agent has audacity to ask me when I will pay the monthly bill. I have been promised to be called back a couple times but I have not been called. PLEASE VERIZON I NEED MY MONEY – CAN SOMEONE CALL ME {edited for privacy}

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Community Manager
Community Manager

Hi Khanyi,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.