Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I signed up for Fios September 1st. I rented a modem and subsequently purchased a used modem.
I called 5 times to request a return kit be sent to me so I could return the modem that I was renting. The kit never arrived.
The sixth time I called the support representative told me to just go to a store. So in November I took my equipment in and returned it there. When I got home I discovered that my service had been cancelled.
I then spent an hour on the phone with Customer Support, and had to create a brand new account with new billing details and all. Fine, done. All's good, right?
Fast forward to today. My service is cancelled, AGAIN. I had a tech appointment scheduled that I requested be canceled, since, I had already had a tech come out in September and everything was working fine.
Two hours of being on hold, calls, and I finally have a new, THIRD, account. This in the middle of a workday for which being without internet came at an incredibly bad time.
I am hugely frustrated with Verizon right now. Not their service - I've been satisfied with my Internet, and not their customer support - when you can get them on the phone, they're helpful. No, it's this Kafka-esque scenario of getting my service cancelled every two months and knowing I'll have to waste hours of my life going through the same every time!!!
Verizon, I pay you every month, via Autopay. Why do you keep cancelling my service and wasting my time?