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I've been using Verizon DSL for about 6 years now. For a while, service was sufficient, but for the last year I've had nothing but negative experiences with it. I've been experiencing slow speeds and frequent disconnects. I've called tech support numerous times only to get the typical responses that do not address the problem. "Have you tried restarting your computer? Have you tried restarting your modem? Have you tried restarting your router?" I've done all of these suggestions more times than I can count with 0 results. I'd love to switch my internet provider, but Verizon DSL is the fastest available internet in my area (sad). I wish Verizon would make an effort to help their customers, but with my current and past experiences I don't believe that is going to happen any time soon. For the past week I can barely use the internet. Websites load extremely slow. I can't play any online games because the latency is too high. I've even made sure the two computers in the household are not downloading anything when the internet drops out. I've tried using better DNS servers. Nothing has helped. Is there someone that could possibly help me? It doesn't seem like Verizon will.
*edit* Here's a traceroute i ran
traceroute to 72.77.*.* (72.77.*.*), 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (188.8.131.52) 0 ms 0 ms 0 ms
2 ash-b2-link.telia.net (184.108.40.206) 0 ms 0 ms 0 ms
3 TenGigE0-0-0-10.GW1.IAD8.ALTER.NET (220.127.116.11) 2 ms 7 ms 1 ms
4 T0-5-0-1.PITBPA-LCR-22.verizon-gni.net (18.104.22.168) 16 ms 14 ms 14 ms
5 G15-0-0.PITBPA-LCR-04.verizon-gni.net (22.214.171.124) 11 ms 11 ms 11 ms
6 P3-0-0.PITBPA-LCR-02.verizon-gni.net (126.96.36.199) 12 ms 12 ms 12 ms
7 P9-0.PITBPA-PITBPADT-ERXG02.verizon-gni.net (188.8.131.52) 12 ms 12 ms 13 ms
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * Max number of unresponsive hops reached (firewall or filter?)
My modem is an Actiontec GT701D. I'm also using a Linksys WRT54G router.
Here are my transciever statistics:
My download and upload speed listed are what i should be getting, but I can't even watch a youtube video on 360p straight through because it pauses and freezes every couple seconds. I would think that with those speeds listed below would be able to stream a 360p video all the way through.
DSL Mode Setting: 1
DSL Negotiated Mode: G.DMT
Speed (down/up): 2944 / 832 Kbps
ATM QoS class: UBR
Near End CRC Errors : 263/0
Far End CRC Errors : 17/0
Near End CRC(Within last 30 mins) : 0/0
Far End CRC(Within last 30 mins) : 0/0
Near End RS FEC : 507892/0
Far End RS FEC : 11293/0
Near End FEC(Within last 30 mins) : 0/0
Far End FEC(Within last 30 mins) : 0/0
Discarded Packets(Within last 30 mins): 0
SNR Margin (Downstream/Upstream): 0/10
Attenuation (Downstream/Upstream): 98/25
I haven't tried either of those suggestions. I'll try using a different phone jack now and if that doesn't help i'll try plugging into the NID interface tomorrow since it's 9pm here now. Thanks for the suggestions.
I just tried using a different wall outlet, but no luck - same dsl statistics +-1
Hopefully someone with a good understanding of what's causing the problem could shed some light. I would call Verizon's support, but i'm sure i'd be talking with someone halfway around the world who couldn't help and would just suggest restarting my modem and computer. Is there someone from Verizon i could possibly talk to? Some sort of technician that could set the wheels in motion so to speak? Could it potentially be fixed at the DSLAM? Or is this more likely a hardware problem with a faulty modem?
It's not the original modem. The original actually ended up not working anymore a couple years ago. The modem i have now is probably 1.5 - 2 years old.