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Verizon DSL is down
Leo11222
Newbie

I live in Brooklyn, NY and I've had Verizon High Speed Internet for almost 2 years. I've never had a problem until a week and a half ago. The DSL would go down and I'd have to restart my DSL modem numerous times before it comes back up. I would reset my modem, powered off for 20 secs, etc. However, it continued to happen. And the connection (when it was connected) was extremely slow. I've ran DSL speed tests and download speeds consistently were around 0.40 to 0.50 KB/sec. I've contacted Verizon DSL support and they told me it was my modem so they sent a new modem.

However the problem still exists with the new modem. I would have really slow internet connection for about 1 to 2 hours at a time. And then I'd have to restart the modem numerous times before it reconnects at the extremely slow pace.

Can anyone help with this? Is this related to the recent strike? I thought it would get better since the workers are back to work again but it still persists. I've also recently requested to be upgraded to Verizon FIOS internet. I wonder if this has an effect on the DSL lines. I have not yet been upgraded to FIOS and I'm still paying for High Speed Internet DSL.

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Re: Verizon DSL is down
dslr595148
Super User
Super User

#1 What is the brand and model of your modem?

#2 If you have a separate router: What is the brand and model of it?

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Re: Verizon DSL is down
Roczak
Newbie

I was having the exact same issue and then eventually my Internet went out completely. Still hasn't come back.

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Re: Verizon DSL is down
Leo11222
Newbie

Its a Westell 6100G and a Netgear WGR614 router. It is back up now but extremely slow.....

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Re: Verizon DSL is down
dslr595148
Super User
Super User

To OP:

Log into the Westell at http://192.168.1.1/ from any PC and then do the following, based on what you see.

1: If you see a Red and Black Verizon page with a bunch of information on it, click on the System Monitoring at the top navigation and then choose Advanced Monitors on the Left hand side Navigation. Press Yes past the prompt if any appears, and then choose Trasceiver Statistics.

2: If you see a Blue and White Westell page, select Troubleshooting, DSL, and then choose DSL/Transceiver Statistics.

Provide the Information you see there by copying and pasting it. It will contain information such as Attenuation, Margin, Power Level, and show the modem speed.

Should you be asked for a login, try the following:

admin/password

admin/password1

admin/admin

admin/admin1

Your Verizon Username and Password

The information I'm asking for here will let me see how your line is running. If the physical loop is OK, we'll have to check into other things. In the past, Verizon tech support agents used to ask for this information over the phone to verify how a line was operating, even though they could probably pull it up from the equipment on their end. Lately it seems that many of the agents no longer ask for this information for whatever reason (either they cannot see it, or are not trained to do so) but it's often a great place to start when slow speeds and disconnects are occurring.

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