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Verizon DSL outage reporting to Customer service and credit for service

I've lost my internet connection 5-10 times during the last 30 days. Each time I tried to report the outage I received an automated response that there was a known outage in my area. Usually, the outage is only a few hours but this past weekend it was over 24 hours. I thought that was bad, but trying to get information and a credit for the outages from Verizon customer service was even worse. Getting through to a human is only the first hurdle. I was then transfer 3-4 times until I ended with tech support who only was interested in checking my line to see if it was working, (it was). He couldn't understand that what I really wanted to know was 'why all the outages' and 'will my bill be credited'; neither question answered.....all I heard was your line is working....frustrating

Re: Verizon DSL outage reporting to Customer service and credit for service
Community Manager
Community Manager

Hi TEK1,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.