Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
Due to storm on 6/23/15 that affected our area, modem DSL red light flashing and wifi out of service for high speed. After online tech support, reboot and phone tests completed on 6/24/15, tech indicated cannot fix the issue and decided I needed Home Repair appointment. The two male techs I spoke to on the phone to set up appointment were nearly inaudible with thick foreign accents that I can barely understand (another annoying issue).
More frustration ensured when appt was made for 6/25/15 from 1pm to 5pm and I was told that the tech would call prior to arrival and also I asked that my account be noted to arrive no later than 4pm as I leave for work at that time. I was assured it was in the notes.
As 2pm quickly approached with no call, I contacted 1800VERIZON and inquired, I was assured that "you are next on the techs appointment ... Again, not true and more frustration from Verizons incompetency..no phone call and no arrival....by 330pm, I had enough.
I called and said to let the tech know that my time is valuable too...and cancel the apptment. The phone service rep assured me she would call him and he would call me back, I said, "No more, he didnt call and he's not coming...just reschedule it!" More mishandling ....she makes appt for Sat 6/27 at 11am to 2pm.. I call the phone automated service 15 minutes later to confirm it and it indicated I have an appt for sat 6/27 from 1pm to 5pm!! HUH????? Called back and more apologies.
Verizon doesnt seem interested in cutting their waiting time nor their total incompetency! If someone wants to tell me why this incompetency has to occur, please feel free. What a waste of time with nothing accomplished.