Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I have had the Dry Loop DSL for two years after dropping my landline. I got the letter from them in May saying they were no longer offering the Dry Loop but for those that have it, nothing changes as long as you don't make a change to your account. Figured I was fine. I was away on business last week and came home to no internet. Spent an hour on the phone between Repair, Billing, back to Repair and then to Sales but all I could find out was there was a Pending Disconnect on my account but they couldn't tell me who did it or why. Funnily enough on the same day the Disconnect order went through, my Discover Card was billed the $41.99 for June. The last person I spoke with put an Investigation Order though to find out why this is happening and I was supposed to hear from someone Saturday or Monday. Nothing.
Has this happened to anyone else with the Dry Loop? They are telling me now to get reconnected, I'll have to bundle with a landline, which I don't want.
I plan on disputing the June charge with my credit card company and then go to Comcast. I can get way more speed for less money for the first year and then it will cost me more but at least I'll have more speed.
UPDATE: I got an email from Customer Service after submitting an issue yesterday telling me that once the diconnect order was placed, it can't be reversed or reconnected. NO ONE has told me yet WHO order it disconnected and WHY. They said they will refund me from the 6/22 diconnect date through July 9. I just placed an order with Comcast for Internet Only AND filled a complaint with the FCC. I did nothing to initiate this disconnect and if they can just randomly diconnect you and then try to force you into a bundled landline to get reconnected, then no dry loop customer is safe.
Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Private Support Cases". There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
Since we haven't heard back from you or received the form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.