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Verizon FIOS Dispute Resolution - Contract Proof Requested
AK718
Newbie
‎11-26-2018 07:06 AM

Hello, 

I recently contacted Verizon FIOS to cancel my service as I will be moving December 1st. I was informed I would be assessed an early termination fee due to the fact I am in contract. I requested written or verbal proof of my acceptance of the contract as I know I never agreed to another contract.

I have already filed a complaint with the New York State Attorney General and the New York Public Service Comission - Office of Consumer Affairs. I am posting here because I need the Verizon FIOS dispute address as well. 

Thank you. 

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Re: Verizon FIOS Dispute Resolution - Contract Proof Requested
LawrenceC
Community Manager
Community Manager
‎11-26-2018 08:36 AM

Hi AK718,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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