Verizon Fios Charged a Deposit and Never Returned It

[Jakeh1]

I was charged a $125 deposit for Fios. It hadn't been set up yet so I cancelled it. I noticed I was charged the deposit twice. So instead of $125 I was charged a total of $250. When I called to cancel the next day before anything had been set up, I was told both charges would be refunded to me. I had one charge refunded, but the other charge was not. So I still have a charge of $125 that was never refunded. I called numberous times to get this resolved and no one could direct me to the correct department to speak with someone from billing to resolve this. It has been a complete waste of my time and I just want my deposit back. My order number is {edited for privacy} if that helps. Hoping someone here who can actually get this resolved can help me with this.

[CRobGauth]

Remove all your personal info for security reasons.

This is mainly a peer to peer support forum.

You can also try disputing charge if you paid via credit card.

[Jakeh1]

Thanks, I removed my name and phone number.

[MrMatthew1]

Hi Jakeh,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.