Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
A few weeks ago I called to upgrade my service to gigabit. The sales rep said there is a $150 upgrade fee. I asked what the upgrade fee is for and they responded to have a technician come out and drop a cat5 from the OnT into the house (since gigabit goes through cat5 and not coaxial). I responded the technician who originally installed fios in my home had already dropped the cat5. They said a new technician will need to verify if that’s true and if so they’ll waive the upgrade fee. So naturally I signed up for gigabit and a week later the upgrade fee is still on there! I called back and Verizon said there is no such agreement that waived the upgrade fee (typical bait and switch). Now I’m left with a 2 year contract and having to pay the upgrade fee. If anyone else is considering upgrading please get written approval of a sales rep offering to waive the upgrade. I will not be recommending fios to anyone else anymore. Worst customer service experience in my life.
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