Verizon Fios Internet Doesn't Work

[essemmsix]

Just signed up for Fios and have been a paying customer for 3+ days now. Internet still doesn’t work no matter what I do (tried rebooting/plugging and unplugging everything). I get nothing but a solid yellow ring on my new router.

Today I called them around 9:30 am and they said the earliest their support team could get back to me was 5:15 pm. I had an urgent matter and couldn’t answer, and by the time I called back at 7 pm they said they were closed and no one could help me.

Getting really frustrated here..

Going to rail against them on social media before canceling service and switching to Xfinity. What total junk!

[jonjones1]

Normally a customer will make sure the service is working prior to the installer leaving.

in any case you have a 30 days total satisfaction guarantee on fios. So call them up and state that is what you are going to do.

good luck on your next service, it’s nice to have choice in your area.

[CRobGauth · Accepted solution]

Try reaching out to support via twitter @verizonsupport.

They can be helpful.

What Internet speed did you purchase?

Are you using personal router or verizon router?

How are you connected to ONT?

Have you checked ONT for status lights?