I have been with Verizon for a few months when my troubles started. I have encountered a fios failure a couple weeks ago and called a foreman to fix the issue. After talking to him it turned out that my fiber line was commutated not correctly. As per his words, someone put your fiber line into the wrong port.
In two weeks, I am experiencing the same issue and trying to book an appointment with a technician. Guess what? I got a no-show and prior SMS stating that the problem is not in my house and there is will be another tech assigned. After spending hours with literally useless support I was assured that the problem will be resolved the same day (6/16). I was told that it is the internal ticket, in this case technician is not assigned directly. why? I was told that it was assigned to the construction team and I can’t track the status. why!? I was provided four different ETA of resolution- 1 hour, tonight, 11:59pm, 9pm. None of those were right. In the end, I was told that construction teams had no ETA for the tickets assigned. why?! I asked to talk to a manager and guess what? They told me that when the technician will come he can help me with that!
I made a second attempt to invite a technician. Any ideas on how to escalate the issue and avoid agents push backs?
I am so disappointed by Verizon's support and inability to provide timely support. This is so frustrating. *bleep* bleep*
Hi mintmrlion,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
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