Just wanted to share our recent experiences with Verizon FIO technicians not showing up and closing appointments automatically. If anyone knows the proper channel to complain about this, please share. This is a troubling repeating pattern, with Verizon not owning up to their mistake and mismanagement by offering speedy remedy on their end.
Today we had a scheduled repair appointment between 11:30-1:30pm. By 1:35pm, we received a notification that the ticket had been closed and service had been restored. However, technician never showed up and we still don't have FIOs service working. After chatting with an agent online at 1:45pm, the agent said the technician claimed there was no one home. We kept our door half open while waiting for the tech to come and we never even saw a Verizon FIOS van outside. When we asked can the tech turn around to come to our house now, the agent said no and the best they can do is to set up an appointment two days later, despite our plea that we have been out of service for more than two weeks now and it is not our fault that the tech didn't show.
A similar incidence occurred a couple of months ago with our vacation home. The Verizon tech never showed up for the scheduled installation between 2-4PM. When we called shortly after 4PM, the agent gave me the same speech about no one was home. We ended up cancelling the installation and stay with Comcast to avoid all the **bleep** with Verizon.
