Verizon Technician No Show

[Verizon_no_show]

Just wanted to share our recent experiences with Verizon FIO technicians not showing up and closing appointments automatically.   If anyone knows the proper channel to complain about this, please share. This is a troubling repeating pattern, with Verizon not owning up to their mistake and mismanagement by offering speedy remedy on their end.  

Today we had a scheduled repair appointment between 11:30-1:30pm. By 1:35pm, we received a notification that the ticket had been closed and service had been restored. However, technician never showed up and we still don't have FIOs service working. After chatting with an agent online at 1:45pm, the agent said the technician claimed there was no one home. We kept our door half open while waiting for the tech to come and we never even saw a Verizon FIOS van outside.  When we asked can the tech turn around to come to our house now, the agent said no and the best they can do is to set up an appointment two days later, despite our plea that we have been out of service for more than two weeks now and it is not our fault that the tech didn't show.

A similar incidence occurred a couple of months ago with our vacation home. The Verizon tech never showed up for the scheduled installation between 2-4PM. When we called shortly after 4PM, the agent gave me the same speech about no one was home.  We ended up cancelling the installation and stay with Comcast to avoid all the **bleep** with Verizon. 

[jonjones1 · Accepted solution]

Contact your state’s department of financial security or public service commission or by any other name your state’s regulatory authority. They can light a fire under Verizon.

in ny it the Department of Financial Security (public service commission) 

and they have authority over such issues.

[gs0b]

If you want to escalate within Verizon, click here:
https://www.verizon.com/about/our-company/leader/contact/916673

[Cang_Household]

Besides continuing to work out a solution with Verizon, I would suggest you to have a backup plan for Internet.

I had an outage last week for 3 hours (first service outage in 5 years), the OLT feeding my ONT is broken (nobody to blame here, Alcatel-Lucent equipment is not impeccable). We are immediately considering adding a 4G dongle to the router for backup WAN.

[LawrenceC]

Hi Verizon_no_show,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.