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Verizon cancelled my Service!
Vwik
Newbie
‎12-28-2018 08:02 AM

 My wife went to return the Verizon router, and they accidentally cancelled our internet service. The person hit the wrong button apparently. Really?? It's 2018, are there no validations on their systems?

Cant even get in touch with a human on the phone because they dont recognize the information in the system. Stores don't provide services anymore, so cannot even talk to anyone to resolve this. 

Apparently now I need to sign up again and wait for them to assign me a installation slot.  This is beyond ridiculous.  Who can I talk to to help resolve this matter??

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Re: Verizon cancelled my Service!
KH-OrnEsh1
Moderator
Moderator
‎12-28-2018 08:36 AM

Hi Vwik

Your issue has been escalated to a Verizon agent.  Please check your Private Message Inbox for a message from Verizon_Support.  You can find your Inbox by clicking on your username at the top right corner of this page.  Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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