Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Verizon deal busted?

So I was talking about upgrading my dsl and talked about it to an agent who told me that my rate would increase by $10.00 and would not change over time as shown in the screenshot below

[edited to comply with guidelines]

This shows the offer that I was given by an agent, but now all the agents say that the price will go up $10.00 after the first year, which is clearly not the offer that I was told. I want the deal that I was offered by the agent that I was told in the screenshot. Smiley Frustrated

Re: Verizon deal busted?
Champion - Level 1

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.