for the past few months my dsl speed has been steadily getting slower and slower. in the past two months ive had to call customer service and deal with the run around of what i assume is a script of **bleep** they memorize to rattle off when theres a problem with their service. It always starts with well our computers say theres no issues in the line. to which i reply yup i know because im on the phone with you right now. then they tell me well maybe ill get more speed if i run around the house and unplug all the wires and reconect them. (I know it makes no sence why a wire that was never touched could suddenly need to be played with to fix incoming internet steams.) So i humer them and do it or at least i did the first time. then after explaining that non of this worked they tell me well im already at the max speed. Now heres where the lies deffinatly start rolling in. I pay for 1.1-3mbps and when these problems happen my speed drops down to 0.31 or around there. If this is the max speed then maybe i should only have to pay 1/4 my bill? anyway at the end of this long pointless back and forth the tech always goes well let me try this then run a speed test and tell me where your at which i do dispite the tech never accually saying what their doing. All of a sudden like magic my speed will be back to a solid 2.6mbps and i wont have a problem......at leat for 2-3 weeks then im back to 0.something. I want to know what the hell is going on that can make my speed get to 2.6 but can be sustained.
Step one: Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that your non-bogan public IP Address will show up. It might shown up as the final hop (bottom-most line of the trace) might contain a hop with your IP address in it. Either remove that line or show only the first two octets. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.
For example this what I saw when I was using Verizon
news.giganews.com
traceroute to 71.242.*.* (71.242.*.*), 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 13 ms 13 ms 13 ms
2 ash-bb1-link.telia.net (213.248.70.241) 39 ms 7 ms 7 ms
3 TenGigE0-2-0-0.GW1.IAD8.ALTER.NET (63.125.125.41) 4 ms 4 ms GigabitEthernet2-0-0.GW8.IAD8.ALTER.NET (63.65.76.189) 4 ms
4 so-7-1-0-0.PHIL-CORE-RTR1.verizon-gni.net (130.81.20.137) 6 ms 6 ms 6 ms
5 P3-0-0.PHIL-DSL-RTR11.verizon-gni.net (130.81.13.170) 6 ms 6 ms 6 ms
6 static-71-242-*-*.phlapa.east.verizon.net (71.242.*.*) 32 ms 32 ms 33 ms
Step two: Can you provide the Transceiver Statistics from your modem?
#3 If you don't know how to get that info:
a) What is the brand and model of your modem?
b) If you have a RJ-45 WAN port router connected to it: What is the brand and model of the RJ-45 WAN port router?
#4 If you have a RJ-45 WAN port router connected to the modem, even if you know how to get the Transceiver Statistics from the modem: What is the brand and model of the RJ-45 WAN port router?
traceroute to 96.237. (96.237.), 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 0 ms 0 ms 0 ms
2 216-166-96-178.fwd.datafoundry.com (216.166.96.178) 0 ms 0 ms 0 ms
3 ash-b1-link.telia.net (62.115.42.153) 77 ms 0 ms 77 ms
4 ash-b2-link.telia.net (213.155.130.91) 0 ms ash-b2-link.se.telia.net (80.91.245.225) 0 ms ash-b2-link.telia.net (213.155.130.91) 0 ms
5 TenGigE0-0-0-10.GW1.IAD8.ALTER.NET (152.179.50.233) 6 ms 6 ms 6 ms
6 B100.BSTNMA-LCR-21.verizon-gni.net (130.81.209.87) 48 ms 46 ms 46 ms
7 G2-1.BSTNMA-LWRNMACA-ERXG03.verizon-gni.net (130.81.194.225) 44 ms 45 ms 45 ms
the modem is a westel model 6100F and i dont have a router hooked up anymore because theres not enough speed to go around
Pretty much. Before FiOS came out it was very fast. After it FiOS they intentionally slowed down the DSL service in attempts to get people to switch to the more expensive FiOS. Every time I've called about this in the past they basically said "Well if you switch to FiOS for the low price of $70,000 a month your internet wont be as slow!"
Sleezy.
Yea i had this fool on the online help chat tell me that too but there is no fios service in my area. Its always one lie after another with them and as soon as you catch them in one they just switch to the next one instead of taking the two **bleep** secondts to reset the line and get the speed back.
update: the speed is down once again nearly cut in half again no support here from the productive verizon staff...again
@Solemn wrote:traceroute to 96.237. (96.237.), 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 0 ms 0 ms 0 ms
2 216-166-96-178.fwd.datafoundry.com (216.166.96.178) 0 ms 0 ms 0 ms
3 ash-b1-link.telia.net (62.115.42.153) 77 ms 0 ms 77 ms
4 ash-b2-link.telia.net (213.155.130.91) 0 ms ash-b2-link.se.telia.net (80.91.245.225) 0 ms ash-b2-link.telia.net (213.155.130.91) 0 ms
5 TenGigE0-0-0-10.GW1.IAD8.ALTER.NET (152.179.50.233) 6 ms 6 ms 6 ms
6 B100.BSTNMA-LCR-21.verizon-gni.net (130.81.209.87) 48 ms 46 ms 46 ms
7 G2-1.BSTNMA-LWRNMACA-ERXG03.verizon-gni.net (130.81.194.225) 44 ms 45 ms 45 msthe modem is a westel model 6100F and i dont have a router hooked up anymore because theres not enough speed to go around
Ok,
Visit http://192.168.1.1/ for me and do the following:
a) If you see a Blue and White Westell page, mouse over Troubleshooting, go to DSL, and choose Transceiver Statistics. Copy and paste the information on that page.
b) If using the Red and Black Firmware: Go to System Monitoring > Advanced Monitors > Transceiver Statistics. Copy and paste the information on that page.
c) Try visiting http://192.168.1.1/transtat.htm which is a direct link to the Stats on older modems.
d) If you need a Username and Password, try the following:
admin/password
admin/password1
admin/admin
admin/admin1
admin/Serial Number.
By Serial Number, I don't mean type in the words Serial Number. I mean find and type in the serial number found on the bottom of this router.
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