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Verizon hasn't been able to activate my ONT
vinky
Newbie
‎06-05-2020 04:00 PM

I signed up for new FiOS service. It has been five days and Verizon hasn't been able to activate my ONT. I have spent more than 20 hours this week on useless calls with the customer service. They keep transferring me and asking to call back. I never receive a call back.

I feel I am hostage to this situation because my building in NJ doesn't cabling for any service other than FiOS. No one seems to be helping me. I have been using my mobile data for my work which has already costed me more than $250. 

What do I need to do get any help?

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Re: Verizon hasn't been able to activate my ONT
kh-gary
Moderator
Moderator
‎06-05-2020 04:13 PM

Hi vinky,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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