Back at the end of May I went online to pay my bill as I've done for years. I got caught in the stupid Account Verification loop where i asked me for my account number, or zip code and phone number. Regardless of what I entered it would come back and say "That phone number is already registered" and I couldn't sign in. I called Verizon support and they did something and I was then able to login. Problem is that whatever they did broke my Verizon Fios online calling features management which I use all the time to block unwanted callers.
It's been almost 3 months and they still haven't fixed the problem despite telling me it would be fixed but would take 1 or 2 billing cycles. This is the 3rd billing cycle and it's still not fixed. When I try to manage my Fios Digital Voice calling features I get the following error - and I am signed into my account at that point:
I"ve spent hours on the phone with Verizon trying to get this fixed and nobody seems to know how to fix it. The ticket that was originally opened was closed without the issue being resolved and another ticket that was opened on 8/24 was also closed without the issue being resolved. I have the ticket numbers.
In addition to this issue, if I try to Watch Fios TV from Verizon's website it tells me I'm not subscribed and need to subscribe to HD Preferred or above - I have HD Extreme so my package isn't the issue. Doesn't matter what channel I select, they all come up as not subscribed:
This is totally unacceptable, Verizon broke my account and now they can't fix it. I've had my phone bill credited for the last two pay cycles due to the fact I cannot access any of the calling features I'm paying for and will continue to do so until verizon fixes the problems. At this point I don't believe that they're capable of fixing what they broke.
