Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Verizon not honoring original order in contract, bait and click?

I signed up for 2 year contract from earlier no contract when Verizon offered a good price deal. The order was supposed to have the monthly bill $35.59 I recieved the confirmation with the details below as well.

Services Ordered:Monthly Amount
Fios Internet 50/50$84.99
$5 24 Mo. Internet Contract Discount thru Nov 25, 2019-$5.00
$30 Fios Internet Discount Included-$30.00
Rent: Fios Quantum Gateway Router$10.00
$25 Easy Stay Discount thru Sep 28, 2018-$25.00
Estimated Monthly Subtotal$34.99
Taxes, Fees and Other Verizon Charges$0.60
Estimated Monthly Total^$35.59

When I checked the first bill I have been charged more (it seems some rebate is not applied which was in the original contract).

Fios Internet 50/50 added 11/25 ($49.99/mo. for 26 days) $43.32 which is more than the whole month of expected charge.

When I contacted the support it said this is waht it is, when I asked why the original contract changed and billed more they send the info to some internal team. Its been about a month and no response at all from the verizon, I have already been charged more in the first month of the 2 year contract!!! Is it they are enticing the customer with 2 year contract offer but then charge whatever they want after the contract. Is there a way to escalate this.

Re: Verizon not honoring original order in contract, bait and click?

This issue has been escalated to a Verizon agent.