Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
Let's be clear, you're lying on your webpage. Right here: https://www.verizon.com/home/cancel-fios.html
At the bottom it clearly says 'Cancel Online'. And this page is referred to by other links when seraching for how to cancel online. BUT, you won't actually let me cancel online. I can do everything else including entering a new contract, but can;t cancel unless fo some reason I call a phone number.
Your chat teams are completely neutered and useless, talking in circles and claiming they have no outbound phone lines. what happens if there is an emergency at the call center, no 911 access allowed? That's probably a legal violation, or more likely an outright falsehood.
So Verzion, I don;t have access to a phone, and I CANNOT call your cancelation team, which is purely a policy decision clearly meant to strongarm people into renewing services. But i am not going to renew my service, I need to cancel.
HOW DO I CANCEL ONLINE.
Get someone with one wit of sense and authority to get this done. You make your representatives, and by extension your company, look stupid and weak; frankly it is insulting and disingenuous that everything else can be done online other than cancellations.
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